Shirley A. Hines, RN BS CASC LRM, Principal


  • AAAHC surveyor including CMS certified
  • Licensed Healthcare Risk Manager
  • Surgery Center Administrator, 13+ years
  • Surgical Nurse, 35+ years

As a Certified Administrator Surgery Center(CASC), Shirley is experienced in managing daily operations, managed care contract negotiation, HR guidelines, physician employment contracts, regulatory compliance oversight, CEO and CFO functions, and served as AAAHC survey coordinator. Shirley provided oversight of new facility design and development by working directly with architects and contractors. Her coordination of a State Certificate of Occupancy inspection led to the opening of a new facility without a single lost day of surgery.

After her start as a surgical nurse, Shirley advanced to the position of OR Assistant Supervisor, subsequently developing an endoscopy suite and administering all conscious sedation. She then progressed in her career to case manager before becoming Director of PI, Social Services, and Case Management. She has coordinated multiple JCAHO surveys.

Working directly with the National Advisor Board on the H-Works Project for Capturing Lost Revenue, Shirley developed the process and database for tracking denials and monitoring appeals and follow-ups. The program's success led to her speaking for the World Research Group on “Comprehensive Denials Management Within the Revenue Cycle.”

Her consulting experience started over 20 years ago as a legal nurse / expert witness and has continued into ASC areas of need.

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